Members who come back.
A gym’s booking software knew everything about its members — and told the owners nothing. We put that data to work.
Knoxville climbing gym
Member data locked in booking software, unreachable for campaigns
Nightly sync into the CRM plus engagement campaigns on managed infrastructure
Members reachable, campaigns running on schedule
The leak
The booking platform held every member’s history — visits, passes, expirations — but none of it could drive an email. Win-back messages, renewal nudges, event announcements: all manual, so mostly they didn’t happen.
The build
We built a nightly sync that carries members and their status from the booking platform into the CRM, then set campaigns on top: renewals approaching, members gone quiet, first-visit follow-ups. Written in the gym’s voice, approved once, sent on schedule.
- Nightly member sync from booking software to CRM
- Win-back, renewal, and welcome campaigns
- Sends on infrastructure we manage
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