Terms of Service
Plain words, kept short. Questions? Email [email protected] — a person reads it.
Who we are
Valkyrie Operations is the public brand of Valkyrie Holdings, LLC, a Tennessee company based in Knoxville. These terms cover this website and the services we provide.
What we do
We build and maintain automation, analytics, and digital systems. The specifics of any engagement — scope, deliverables, timeline — live in your proposal or service agreement, which governs if it differs from this page.
Your accounts, your tools
Much of what we build runs on platforms you subscribe to — phone, CRM, calendar, books. Those platforms’ terms apply to their services; keep your accounts in good standing so the system can do its job. When a third-party platform goes down, changes its rules, or breaks something on their end, we’ll work the problem with you, but we aren’t responsible for their outages.
Payment
Fees, billing cadence, and any setup costs are set in your agreement. Invoices are due as stated on them. If an account goes unpaid well past due, we may pause work and sending until it’s current — we’ll tell you before we do.
Sending email and texts on your behalf
When we send email or texts for you, you own the contact list and you decide what goes out. By having us send, you confirm that everyone on the list gave you permission to contact them, and that you can show when and how they did.
Lists may not be purchased, rented, scraped, or harvested. Every message must identify you honestly, include a working unsubscribe, and include your physical mailing address. Opt-outs get honored immediately — ours and yours. Texting requires valid consent from the person being texted, and STOP means stopped.
You’re responsible for the content you approve. We’ll flag anything that looks non-compliant, and we may pause or refuse a send while we sort it out. If a list or a campaign puts our sending reputation at risk — high complaint rates, bad data, repeat problems — we can stop sending and, if it keeps happening, end the engagement. This protects every client we send for, including you.
What we promise — and don’t
We build carefully, monitor what we build, and fix what stalls. We can’t guarantee specific business results — leads, revenue, review counts — because your market and your follow-through matter too. We also can’t guarantee inbox placement, search rankings, or that a third-party platform will keep working the way it does today. Beyond what we’ve promised in your agreement, the services are provided as they are.
Who owns what
You own your data, your contacts, your content, and your accounts — including the configurations we build inside tools you subscribe to.
Some services run on platforms and sending infrastructure we own and manage. Anything we build there — workflows, automations, campaigns, integrations, and the setup behind them — stays ours. Your use of it is a license that runs while your engagement is active. It doesn’t transfer and isn’t sold to you, even when it was built for you.
We keep what we brought with us: our methods, templates, internal tooling, and anything we built before or outside your engagement. We may describe the work in general terms — the problem and the result — without naming you or sharing your data. Naming you takes your written OK.
Confidentiality
We’ll keep what you share with us in confidence and use it only to do the work. We ask the same of you for anything we share about how our systems are built. This doesn’t cover things already public or information either side has to disclose by law.
Liability
To the extent the law allows, our total liability for any claim is capped at the fees you paid us in the twelve months before the claim arose. Neither side is liable for indirect or consequential losses — lost profits, lost data, business interruption.
If a claim comes at us because of your contact list, your content, or your use of the systems we built — a spam complaint, a consent dispute, a regulatory issue — you agree to cover us for it.
Ending things
Either side can end an engagement as set out in the agreement. You keep your accounts, your data, and anything we built in tools you own. Fees already earned stay earned.
Your data is always yours — contacts, lists, and records stay exportable, and we’ll help you get them out. We keep your data available for thirty days after the end date, then remove it.
What doesn’t come with you is the system itself when it runs on our infrastructure: the workflows, automations, integrations, and sending setup stop when the engagement does and do not transfer.
Governing law
These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Any dispute that can’t be worked out between us belongs in the state or federal courts serving Knox County, Tennessee.
Changes to these terms
If we change these terms, we’ll update this page and the date at the bottom. If a change materially affects an active engagement, your signed agreement wins until it’s renewed or amended.
If part of this doesn’t hold
If any part of these terms turns out to be unenforceable, the rest still stands, and the unenforceable part gets read as close to its intent as the law allows.
Questions
Valkyrie Holdings, LLC
800 S Gay St. STE 2121
Knoxville, TN 37929
[email protected]
A person reads it.
Last updated July 2026.